If a lid won't pop
Tell us what happened and we'll point you to the quickest fix. Tap the one that matches.
The dough arrived hard
A sealed can should be soft when you open it. Report it to the store as damaged from your orders page — they usually offer a replacement or refund.
A piece is missing
Count the parts against the list on the box first, as small tools hide in the tray. If it's really missing, request a replacement in your order with the store.
The box came crushed
Take a quick photo before unpacking further. The store's return flow lets you mark the item as arrived damaged.
It's the wrong set
Start a return in your account with the store and pick “wrong item”. Keep everything together until the label arrives.
It just wasn't the one
Unopened sets can usually be returned within the store's return window, which is shown on your order.
Dough dried out after play
That's the air at work, not a fault. Our soft dough guide has tricks, and a fresh pack of cans is a quick restock.
Purchases happen with the store, so we can't see or change orders. If a product page here looks wrong, tell us at contact@play-doh.co.